Meet the Team

Meet the Team

With over 60 researchers around the world, our diverse and global team is passionate about delivering projects and insights that make the world more financially inclusive and improve the environment for payments systems, remittances and diaspora investments.

Meet some of our core team members.

Leon Isaacs
Leon Isaacs
Joint-Chief Executive Officer
France

Leon is recognised as a global authority in the remittances and money transfer industry as well as a seasoned expert and business leader. As one of the co-founders of DMA he has helped lead the company since 2007. He specialises on all elements in connection with remittances, payments, financial inclusion and diaspora investment.

Leon was also Managing Director of the International Association of Money Transfer Networks, an international trade association between 2008 and 2013 where he interacted with numerous regulators and stakeholders to represent the industry. 

He is an observer to the G20 Consultative Committee of the Private-Public Sector Partnership on Remittances and has a number of honorary roles within the industry.  Leon has spoken at, and chaired, numerous international conferences on remittances including at the World Bank, the United Nations and the G8.  He was a steering group member of the UK Government's Remittances Task Force, form its inception in 2005 until the completion of its work early in 2010. 

Jonathan Capal
Jonathan Capal
Director (DMA Asia Pacific)

Jonathan is a specialist in the field of international remittances with a background in managing remittances, financial literacy, migration and development projects, and foreign investments forums. In 2009 Jonathan launched DMA’s Asia Pacific operation in Sydney, Australia. From this office he manages the Australian and New Zealand government supported project, www.sendmoneypacific.org and the Australian government initiated www.sendmoneyasia.org website. Furthermore, Jonathan is involved in major remittances projects including the World Bank’s ongoing global remittance prices database – http://remittanceprices.worldbank.org. He has managed investment programmes for a number of governments. Prior to his career at DMA, Jonathan was the production manager on flagship investment journals for both government and corporate clients and consulted on innovative remittances projects for DFID. Jonathan holds a degree in Economics and Public Policy.

Nana Boakye-Adjei
Nana Boakye-Adjei
Associate Director
Ghana

Nana has managed a range of projects during her time at DMA; coordinating large-scale research studies, product launches and market entry advisory services for clients. She has conducted a number of market assessments across Africa, within a range of sectors.

Nana has key expertise in private sector development, with a specific focus on remittances, payments systems and financial inclusion. More recently she has led DMA’s work with Diaspora communities, specifically relating to Diaspora Investment, designing programmes for both donor organisations and the private sector.

Sarah Hugo
Sarah Hugo
Senior Analyst
United Kingdom

Sarah is a specialist in the field of international remittances with a background in managing strategy and financials for new investment projects. Sarah’s main responsibilities include market entry and growth strategies for remittance service providers (RSPs), financial feasibilities for new investments and developments, competitive market analysis, project and pilot planning, monitoring & evaluation frameworks and providing advisory services on licensing and regulatory requirements. Whilst working in the Business Development Department for one of the Dubai Government’s asset management companies, Sarah was responsible for conducting feasibility analyses on new business opportunities both in Dubai and internationally. Prior to that Sarah worked as a Senior Economic Researcher with the Dubai Chamber of Commerce and Industry. Sarah has a first class degree in Economics and a Masters in Economic Development.

Robyn Kingston
Robyn Kingston
Research Lead and Data Manager (DMA Asia Pacific)
New Zealand

Robyn has worked in the remittance industry for ten years and joined DMA in 2009. Predominantly her work has focussed on the World Bank’s Remittance Prices Worldwide project, surveying costs of global money transfers, coordinating the team of field researchers and processing the data. Since moving to New Zealand in 2011 Robyn now also assists on projects based from the Australian office including sendmoneypacific.org. Robyn had previously worked for a consultancy setting up a DFID supported UK remittance prices project as well as having substantial experience as an editorial manager on a portfolio of business information titles aimed at the UK and international financial markets. Robyn also has experience in project management at the Commonwealth Institute and additionally for an acclaimed web-based events management consultancy. 

Sophie Thelosen
Sophie Thelosen
Project Lead (DMA Asia Pacific)
Australia

Sophie has over 14 years’ experience in the remittances industry, having held marketing management positions for France, Morocco, and the Benelux for a leading money transfer provider. Since moving to Australia in 2008, Sophie has worked for DMA as Marketing Manager, and in this role has helped to create an integrated marketing strategy for SendMoneyPacific. Sophie has developed key contacts amongst the various Pacific Island diaspora communities in Australia and New Zealand, and is responsible for SendMoneyPacific’s successful social media marketing approach.

Charlie Bush
Charlie Bush
Research Analyst

Charlie is a research analyst who joined DMAG in 2016. He has worked on a range of projects for both donor organisations and the private sector. In particular, his expertise has centred around remittance regulatory environments across jurisdictions in sub-Saharan Africa, Asia and the Pacific.
 
Charlie received his BA in History at the University of York. He is based in Barcelona and speaks intermediate Spanish. 

Poppy Isaacs
Poppy Isaacs
Research Analyst
United Kingdom

Poppy is a research analyst working on a range of projects at DMA Global for both donor organisations and private sector clients. Poppy’s role covers a variety of topics such as organising focus groups, conducting industry research, data analysis and presentation, and writing project reports. Poppy also manages many of DMAG’s social media activities and IT requirements.  

Poppy joined DMAG in a graduate capacity after graduating from the University of Exeter in 2016. 

Francine Dove
Francine Dove
Project Manager and Researcher
Ghana

With a background in corporate banking and systems, Francine has a detailed understanding of how IT systems drive financial markets, and their role in facilitating payment systems. Francine has been at DMAG for just over a year as a Project Manager and Researcher.

Francine has been based in Accra, Ghana since 2016 and is also a co-founder of a diaspora organisation in the UK. She has a specialist interest in Diaspora Engagement and Investment.

Vibhor Jain
Vibhor Jain
Data Analyst
India

Vibhor has been associated with DMA for some time, and has an experience of 7+ years in the area of research and data analytics with 5+ years experience in remittance and mobile payments sector. Prior to DMA, he has been associated with GSMA for 4+ years working in their Intelligence and Mobile Money teams, hence having a good exprience of remittances industry as well. He has completed his M.Sc. (International Economics) degree from London Metropoliton University, UK and did his B.A. Hons. (Economics) degree from Delhi University.